Key Responsibilities
1. Project Execution & Commissioning
• Perform installation, configuration, testing, and commissioning of Industrial IoT Gateways, Data Loggers,
RTUs, PLCs, Energy Meters, Sensors, Communication Devices, and SCADA systems.
• Execute SAT activities and ensure successful project commissioning at customer sites.
• Conduct pre-installation site surveys and verify infrastructure readiness.
• Coordinate with EPCs, system integrators, contractors, and customers during project execution.
• Validate communication with field devices, cloud platforms, and SCADA systems.
• Ensure projects are commissioned as per approved engineering drawings, technical specifications, and
quality standards.

2. Technical Support & Service
• Provide on-site and remote technical support for hardware, software, networking, and communication-related
issues.
• Diagnose and resolve field issues involving Industrial IoT devices, communication networks, PLCs, RTUs,
inverters, energy meters, weather stations, and third-party equipment.
• Perform preventive maintenance, health checks, firmware upgrades, and corrective maintenance.
• Coordinate with Product Development, Software, Production, and Project Engineering teams for complex
technical issues.
• Ensure timely closure of customer complaints and service tickets while meeting defined response and
resolution timelines.

3. Customer Support
• Build strong customer relationships through responsive technical support.
• Conduct customer training on system operation, troubleshooting, and maintenance.
• Provide regular project updates and communicate technical findings effectively.
• Support warranty services, annual maintenance activities, and post-commissioning customer requirements.

4. Documentation & Reporting
• Prepare commissioning reports, installation reports, service reports, preventive maintenance reports, and site
visit documentation.
• Maintain accurate records of project activities, customer issues, and service history.
• Update CRM, ticketing systems, and internal project management tools with field activities and resolutions.
• Support preparation of technical documentation whenever required.

5. Safety & Compliance
• Follow company safety policies and site safety regulations during all field activities.
• Ensure compliance with quality procedures and engineering standards.
• Maintain company assets, test equipment, and tools in good working condition.

Required Technical Skills
• Good understanding of Industrial IoT, PLC and Automation Systems .
• Experience with Industrial Gateways, RTUs, PLCs, Data Loggers, Energy Meters, Inverters, Sensors, and
Communication Devices
• Knowledge of Industrial Communication Protocols including:
o Modbus RTU
o Modbus TCP
o RS232
o RS485
o Ethernet
o TCP/IP
o MQTT (preferred)
o OPC UA (preferred)
• Electrical panel wiring and troubleshooting
• Network configuration including routers, switches, VPN, LAN/WAN, and basic firewall concepts
• Linux and Windows-based device configuration
• Hardware diagnostics and troubleshooting
• Basic understanding of SQL databases and cloud-based monitoring platforms is desirable
• Ability to read electrical drawings, wiring diagrams, and network architecture diagrams.

Qualifications
• Diploma or Bachelor's Degree in one of the following disciplines:
o Electrical Engineering (EE/EEE)
o Electronics & Communication Engineering (ECE)
o Instrumentation Engineering
o Electrical & Electronics
o Renewable Energy Engineering
o Automation Specialisation
o Or an equivalent technical qualification

Experience
Engineer:
• 1-2 years of experience in Industrial Automation, Industrial IoT, Renewable Energy, SCADA, Field Service,
Technical Support, or Commissioning.

Senior Engineer:
• 2-5 years of relevant experience with proven capability to independently execute commissioning activities,
lead site support, and coordinate with customers and internal engineering teams.

Preferred Experience :
• Experience in Solar PV, Battery Energy Storage Systems (BESS), Hybrid Power Plants, Microgrids, or Utility
Automation.
• Exposure to SCADA, Energy Management Systems (EMS), Power Plant Controllers (PPC), or Distributed
Energy Resource Management Systems (DERMS).
• Experience with industrial networking and remote monitoring systems.
• Familiarity with CRM platforms, ticketing tools, and service management systems.
• Strong troubleshooting, analytical, and documentation skills.
• Programming knowledge in C/C++, Java, Python, or scripting is an added advantage.
• Experience with IEC 61850, IEC 60870-5-104, DNP3, or OPC communication protocols is desirable.